ARE THERE ID REQUIREMENTS OR AN AGE LIMIT TO ENTER THE EVENT?
Yes. As alcohol is at the event, and it is for all ages, children need to be accompanied by a parent or guardian at all times. You must be over 18 to consume alcohol, Please bring a valid form of identification with you on the day just to be sure (Passport or driving license).
TASTING, NOT DRINKING
Creating a safe, welcoming and non-intimidating event environment is what we’re all about so any inappropriate behaviour, of an intoxicated nature or not, that is dangerous to yourself and or others, is just not acceptable. We have a strict ‘no tolerance’ policy so if we witness any of the above, we reserve the right to take appropriate action and have you removed from the venue. ALL Bars close 15 minutes prior to each session ending to adhere to licensing and venue requirements and regulations. Please be understanding.
ARE CHILDREN PERMITTED AT THE EVENT?
This is always a tough one. Whilst the answer is a non discriminatory ‘yes’, our events are often very busy, loud and a little hectic so not an ideal place for little people. We suggest getting a baby sitter and having the day off. We’ll bring the wine.
DO KIDS NEED TICKETS?
Nope! All children under the age of 18 are free however they must be accompanied by an adult at all times.
WILL TICKETS BE AVAILABLE ON THE DOOR?
Only if there are any available. But more often than not, ‘no’ as the events sell out prior. We cap numbers to ensure everyone has a great time and it’s not too crazy as we want you coming back. We strongly suggest buying tickets prior to ensure you don’t miss out.
IS THERE A REFUND POLICY?
Refunds are not available for this event. If the event is postponed due to unforeseen circumstances, tickets will be transferred to the new dates. If you can't make it to the new dates, we'll of course refund your tickets. To resell your ticket, please use Humanitix resale. Do not use Facebook marketplace.
I HAVEN’T RECEIVED MY TICKET? WHAT DO I DO?
An automated email is sent upon purchasing tickets with your order confirmation and tax invoice. You will be sent tickets/ QR CODES closer to the event date so don't worry if you don't receive your QR code.
Closer to the event, resale and name change functionality will also be available via the manage order button on your order confirmation email.
Note: Only the buyer of the tickets can action a name change/resale. If your tickets were purchased for you, you will not see the manage order button.
If you wish to sell a ticket that has been purchased for you please contact the person who paid for the ticket.
I DIDN'T RECEIVE ANY ORDER CONFIRMATION EMAIL AT ALL?
If you didn't receive a confirmation email at all. Please check the spam folder as sometimes they get stuck there. Other times, when in a rush to purchase (!), some accidentally enter their email address incorrectly. If that’s the case, drop us an email and we’ll search and resend. But all good, you’ll be in our system.
DO I NEED TO PRINT THE TICKETS?
Nope! You can show your ticket on your phone.
DO YOU ACCEPT CASH?
No! We are a cashless event. We accept VISA, MASTERCARD, EFTPOS & AMEX. All major cards accepted. There is a 1.1% transaction fee on all transactions.
I’VE GOT A COUPLE OF OTHER RANDOM QUESTIONS, WHAT SHOULD I DO?
Easy. If you can't find the info above. Get in touch via the Contact Us page and allow up to 48hrs for a response.