I can no longer attend, can I still get a refund? 

As per our policy, we can't issue refunds, however we do recommend selling your ticket(s) via Tixel, its is a safe and secure way to on-sell your tickets. 

Can I bring my child? 

Yep! We are a kid friendly event, and all children under 18 don't require a ticket, just make sure they are with a parent or guardian at all times. 

I've lost my ticket? Where can I find it?

Please shoot us an email at hello@pinotpalooza.com.au, or our friendly staff will be able to locate your ticket at the door with your contact details. 

I can no longer attend my allocated session, can I go to a different one?

You sure can, just shoot us an email at hello@pinotpalooza.com.au, and we'll be able to swap over the session times for you.

What! Sold out? Is there any way I can get a ticket? 

This event can sell out pretty quick so the best way to avoid disappointment is to get in early. Please be very careful when buying tickets off others on Facebook as scammers make it their full time job to find people looking for tickets to events that have sold out and they target Facebook Event Pages. Tixel is a safe way to purchase resale tickets online and is very easy to use.

Cash or card??

Cash? What’s that? We proudly partner with Square who make paying with card simple. Plus it’s much faster and reduces queues on the day.

Are there non-alcoholic options? 

Yep – we got a little something-something for everyone.

Tasting, not drinking

Creating a safe, welcoming and non-intimidating event environment is what we’re all about so any inappropriate behaviour, of an intoxicated nature or not, that is dangerous to yourself and or others, is just not acceptable. We have a strict ‘no tolerance’ policy so if we witness any of the above, we reserve the right to take appropriate action and have you removed from the venue.

 Got any more questions?

Drop us a line at hello@pinotpalooza.com.au