Terms &
Conditions

All tickets are sold per person and are session-specific. Make sure you've got the right city, date and session time before you check out — we can't guarantee we can swap tickets between sessions or cities after purchase.

Tickets are issued via Humanitix and will be emailed to you after purchase. Your QR code can be scanned directly from your phone — no printing required.

Tickets are non-refundable. We know life happens, but we're a capped-capacity event and your spot is someone else's missed opportunity once it's taken.

If you can't make it, you're welcome to transfer your ticket to a friend or use the official Humanitix resale function. Please don't use Facebook Marketplace or other unofficial platforms — scammers love a sold-out event.

If the event is postponed due to circumstances beyond our control, your ticket will be transferred to the new date. If the new date doesn't work for you, a refund will be offered at that point.

The Boujee Bypass is an optional add-on, purchased separately and per person. It includes express entry via a dedicated lane and a complimentary glass of bubbles on arrival at The MOULD x PALOOZA bar.

That's it — and that's the point. The Boujee Bypass does not include priority access at producer tasting stations, additional tastings, or any other perks beyond those listed above. Numbers are strictly limited per session.

The Boujee Bypass is non-refundable and non-transferable independently of the main ticket.

You must be 18 or over to consume alcohol at this event. Valid photo ID (passport or driver's licence) may be requested at entry.

Children are welcome but must be accompanied by a parent or legal guardian at all times. Under-18s do not require a ticket.

We're here for a good time, not a write-off. Our staff are trained in responsible service of alcohol and reserve the right to refuse service to anyone who appears intoxicated. All bars close 15 minutes before the end of each session.

Any behaviour that is dangerous, aggressive or otherwise disruptive — intoxicated or not — won't be tolerated. We reserve the right to remove anyone from the venue without refund.

MOULD x PINOT PALOOZA reserves the right to make changes to the event program, producers, and inclusions without notice. We'll always do our best to deliver an amazing experience, but the lineup may shift — that's the nature of a live event.

We do our best to cater for a range of dietary requirements and accessibility needs, but we can't guarantee every product at the event will suit every person. If you have specific needs, please get in touch before the event at hello@mouldxpalooza.com.

MOULD x PINOT PALOOZA is not liable for any loss, damage or injury sustained at the event, except where required by law. By attending, you agree to take reasonable responsibility for your own safety and belongings.

Questions? We're nice people. Email us at hello@mouldxpalooza.com and we'll get back to you within 48 hours during busy periods.